Senior Project Manager, CX
Core
Senior Project Manager driving operational excellence across the product lifecycle for a SaaS CX/AI platform.
Role type
Senior IC Product Operations Project Manager
Builds
Product launch activities, cross-functional delivery processes, and operational frameworks for SaaS CX/AI products
Domain
SaaS, Customer Experience (CX), AI, Contact Center
Deliverable
product features
Required skills
Cross-functional project management, stakeholder communication, project planning and timeline management, process optimization, data-driven decision making, influence without authority
Preferred skills
SaaS/CX/AI/Contact Center domain knowledge, familiarity with AI automation tools
Technologies
Monday.com, Jira, Confluence, SharePoint, Salesforce, MS Office Suite
Responsibilities
Lead and coordinate cross-functional initiatives across product, engineering, enablement, pricing, billing, marketing, and customer success teams; Drive planning, execution, and delivery of product launches ensuring milestones are met; Create and manage project plans, timelines, risks, and status communication methods; Support product management teams with tools, reporting, data, and frameworks to improve product planning and delivery; Develop and manage operational processes that improve team efficiency and collaboration
Seniority
Senior, hands-on IC