Project Manager
Core
Oversee technical projects in Customer Experience (CX) and telecom environments, managing both fixed-scope and Time & Materials engagements.
Role type
Senior Project Manager (CX/Telecom)
Builds
Technical projects for global enterprise clients in CX and telecom sectors
Domain
IT Services, Customer Experience (CX), Telecom
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project lifecycle management, budget and cost monitoring, risk identification and mitigation, stakeholder coordination, cross-functional team leadership, project planning and scheduling, vendor and carrier management
Preferred skills
PMP certification, experience in UCaaS or wholesale voice environments
Technologies
Jira, MS Project, Confluence, Excel
Responsibilities
Manage full delivery cycle of technical projects, create and maintain project plans, identify risks and coordinate with third parties, monitor budgets and forecasts, prepare project updates and dashboards
Seniority
Senior, hands-on IC