AI & Experience Orchestration Director (Sales Overlay)
Core
Lead sales overlay and subject matter expert functions for Genesys AI and Experience Orchestration portfolio, driving deal strategy and customer workshops for C-level leaders.
Role type
Senior IC sales overlay director (AI/CC)
Builds
Genesys AI and Experience Orchestration portfolio
Domain
Enterprise software, AI, customer experience, contact center
Deliverable
client delivery
Required skills
AI subject matter expertise, sales overlay experience, C-level engagement, deal strategy, territory planning, AI proof of concept execution, cross-functional collaboration
Preferred skills
Selling leading AI solutions for customer experience or contact center transformation
Technologies
Genesys Cloud, agentic AI
Responsibilities
Lead detailed discussions with technical and business stakeholders, influence and guide deal strategy, drive field execution of sales campaigns, serve as trusted subject matter expert for positioning and proposals, lead customer workshops to shape AI use cases, act as voice of the customer for cross-functional teams, identify strategic priorities and develop AI-led opportunity pathways
Seniority
Senior, hands-on IC