Client Manager
Core
Primary point of contact for assigned healthcare clients, responsible for revenue targets, retention, and driving growth through product optimization.
Role type
Senior Client Manager (Healthcare Payer/TPA)
Builds
Revenue growth and client retention for healthcare payers and TPAs
Domain
Healthcare administration, Payer/TPA industry
Deliverable
client delivery
Required skills
Revenue management, client relationship management, risk mitigation, contract financial health monitoring, regulatory environment knowledge, business review leadership, cross-sell/up-sell support, Salesforce proficiency, Microsoft Stack tools
Preferred skills
Experience in Payor and TPA space, ability to present product roadmaps, influence senior executives, travel up to 25%
Technologies
Salesforce, Microsoft Stack, Jira, Confluence
Responsibilities
Own client relationships and achieve annual revenue targets; manage client renewals and retention; drive revenue growth via product optimization; ensure timely payment and contract compliance; conduct business reviews to optimize value; support sales initiatives for cross-sell/up-sell; manage client production issues per SLAs; lead business reviews; track account plans in Salesforce.
Seniority
Senior, hands-on IC
