Sr Manager, Sales Operations – GTM Strategy & Territory Planning
Core
Lead operational execution and GTM strategy for Genesys' AI-powered experience orchestration platform across Europe, Middle East, and Africa, focusing on territory design, data governance, and sales productivity.
Role type
Senior Manager, Sales Operations (GTM Strategy & Territory Planning)
Builds
Data-driven territory models, sales capacity plans, and governance frameworks for an AI enterprise software platform.
Domain
Enterprise Software / AI / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Territory planning, GTM design, quota setting, sales capacity modelling, business performance analysis, customer master data management, Salesforce CRM, data architecture, cross-functional leadership, strategic planning
Preferred skills
Fast-growth enterprise software experience, MBA or advanced degree
Technologies
Salesforce, AI orchestration platforms
Responsibilities
Lead territory clean-up and enrichment using Serviceable Obtainable Market (SOM) data; Own the annual planning cycle including Global Achievement Plans (GAP) and quota setting; Establish and enforce data governance standards to eliminate operational friction.
Seniority
Senior, hands-on IC with strategic oversight
