Senior Solution Consultant
Core
Design and sell AI-powered customer experience (CX) solutions and strategies for enterprise clients in South Latin America.
Role type
Senior pre-sales solutions consultant (AI & CX)
Builds
Genesys Cloud experience orchestration platform (CCaaS, AI, integrations)
Domain
Customer Experience (CX), Contact Center as a Service (CCaaS), Artificial Intelligence
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales consulting, Solution architecture, CX strategy, AI use case identification, Cloud architecture, Enterprise stakeholder engagement, Business case development
Preferred skills
South Latin America market experience, GenAI knowledge
Technologies
Genesys Cloud, CCaaS, APIs, Cloud ecosystems
Responsibilities
Partner with sales to design AI-powered CX strategies, Lead consultative discovery sessions, Deliver tailored demos and presentations, Design scalable architectures, Identify AI use cases across the customer journey, Build business cases linked to ROI
Seniority
Senior, hands-on IC