Director, Portfolio Solutions Engineering, ANZ
Core
Lead international team to drive cloud-based contact center (CXone) and Digital solutions into markets, focusing on complex enterprise AI deals and presales strategy.
Role type
Director, Portfolio Solutions Engineering (AI/ML focus)
Builds
CXone and Digital solutions for contact center and digital needs
Domain
Contact Center Technology / AI / Cloud
Deliverable
production ML models | product features
Required skills
Presales leadership, AI product pre-sales, LLMs, embedding models, vector databases, RAG pipelines, commercial fluency in AI pricing, enterprise sales cycles, POC governance
Preferred skills
Technical storytelling, coaching, playbook creation, industry event representation
Technologies
CXone, LLMs, embedding models, vector databases, RAG pipelines
Responsibilities
Own presales end-to-end (pipeline, strategy, POC governance), lead complex enterprise AI deals, design and oversee POCs, coach Solutions Consultants, build repeatable playbooks for AI/ML products, feed field intelligence to product/GTM strategy, represent company at industry events
Seniority
Director, hands-on IC with team leadership