Senior AI Business Consultant
Core
Drive AI adoption, stabilization, and optimization for enterprise contact center customers within the AI Center of Excellence.
Role type
Senior AI Business Consultant (Individual Contributor)
Builds
AI-enabled self-service, agent assist, and automation solutions for global enterprise clients
Domain
Contact Center as a Service (CCaaS) and Conversational AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CCaaS consulting, contact center KPIs, conversational AI, prompt engineering, data analysis, cross-timezone collaboration
Preferred skills
Enterprise customer support, global operations experience
Technologies
Generative AI, agent assist, summarization tools
Responsibilities
Drive AI adoption and post-deployment stabilization for a global portfolio of enterprise customers; Execute adoption playbooks in partnership with regional consultants; Provide hands-on optimization of AI outputs including prompt engineering and workflow tuning; Analyze AI usage patterns and operational signals to surface optimization opportunities; Partner with delivery teams and operations leaders to drive aligned execution; Translate data into clear recommendations that improve efficiency and AI ROI
Seniority
Senior, hands-on IC