Director, Client Management
Core
Lead a team managing a strategic book of business for vertically aligned clients in the healthcare financial services sector, driving revenue growth, retention, and cross-sell opportunities.
Role type
Senior IC Director, Client Management
Builds
Revenue growth and client retention strategies for payers, TPAs, and healthcare providers
Domain
Healthcare financial services / Payer & TPA
Deliverable
client delivery
Required skills
revenue management, team leadership, client relationship management, contract management, regulatory compliance, data analysis, strategic planning, cross-functional collaboration
Preferred skills
Salesforce proficiency, experience in healthcare administration, public speaking, stakeholder influence
Technologies
Salesforce
Responsibilities
Develop and capture client strategies in Salesforce; manage revenue and forecasts for assigned book of business; ensure client renewals and retention goals are met; identify and mitigate risks to client relationships; drive product optimization and cross-sell opportunities; manage client contracts and fee requests; support sales initiatives and implementation as a liaison; monitor client plans and contacts; promote team education on Zelis offerings.
Seniority
Director, hands-on IC with team leadership