System Engineer - ITSM (Finance), 65K
Core
Administer, support, and enhance a self-hosted ServiceNow ITSM platform for a Financial Services client.
Role type
System Engineer (ITSM Platform Administration)
Builds
ServiceNow platform enhancements, automation scripts, and integrations with internal systems
Domain
Financial Services / IT Service Management
Required skills
ServiceNow implementation and administration, ITIL processes (incident, change, asset, configuration, knowledge management), self-hosted environment management, multi-platform OS administration (Windows, Linux), PostgreSQL operational support, REST API integration
Preferred skills
Cantonese language proficiency
Technologies
ServiceNow, Windows, Linux, PostgreSQL, REST APIs
Responsibilities
Administer and maintain the self-hosted ServiceNow platform including configuration, upgrades, patching, and troubleshooting; Design and develop workflows, automation scripts, and service catalogue items; Build and maintain integrations with internal systems using REST APIs; Support ITIL processes and maintain CMDB data quality; Monitor platform performance and perform root-cause analysis
Seniority
Mid-level, hands-on IC
