ITSM Engineer , Leading Company
Core
Administer and govern enterprise ServiceNow and PagerDuty platforms to ensure operational resilience, audit readiness, and efficient ITSM processes in a highly regulated financial environment.
Role type
Senior ITSM Platform Engineer (ServiceNow/PagerDuty)
Builds
Enterprise service management toolchain, operational dashboards, and compliance-ready configurations
Domain
Financial Services / IT Service Management
Required skills
ServiceNow administration, PagerDuty administration, ITIL principles, data quality management, vendor technical governance, bilingual documentation review, stakeholder engagement
Preferred skills
Python/JavaScript/PowerShell scripting, Power BI, ITIL Foundation certification
Technologies
ServiceNow, PagerDuty, Power BI
Responsibilities
Administer ServiceNow platform including user management, roles, groups, and access controls; Configure and support ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB); Act as internal technical authority to review, challenge, and validate external vendor deliverables; Build and maintain operational dashboards and KPI reports; Drive alerting improvements and operational reporting for PagerDuty; Support automation initiatives and system integrations.
Seniority
Senior, hands-on IC