Sr. PS Project Manager
Core
Manage day-to-day operations of key customer projects for AI-powered experience orchestration, ensuring delivery within schedule, scope, and budget while driving value realization.
Role type
Senior Professional Services Project Manager
Builds
AI-powered customer experience solutions and service engagements
Domain
Contact Centre, Telecommunications, CRM, Cloud
Deliverable
production ML models | product features | client delivery
Required skills
IT project management, budgeting, risk management, change management, stakeholder management, financial forecasting, revenue recognition, customer relationship management, team leadership, MS Project
Preferred skills
Prince2, PMP, Genesys Engineer certification, Genesys product suite knowledge
Technologies
MS Office, MS Project, open systems products
Responsibilities
Manage project schedule, scope, and resources; track project status and profitability; coordinate client expectations; implement change management processes; ensure engagements are on time and on budget; generate incremental license and services revenue; maintain relationships with clients and partners.
Seniority
Senior, hands-on IC
