Manager, Client Services, AI, CX
Core
Manage AI/Machine Learning project lifecycles, client-facing governance, and cross-functional alignment to deliver responsible AI solutions for enterprise clients.
Role type
Senior IC Program Manager (AI)
Builds
AI/ML solutions, dashboards, and risk sensing tools for enterprise clients
Domain
Enterprise AI / Machine Learning / Customer Experience
Deliverable
production ML models
Required skills
AI/ML lifecycle management, data governance, MLOps, executive communication, stakeholder leadership, portfolio prioritization, people leadership
Preferred skills
MBA, PMP Certification
Technologies
MLOps, AI/ML frameworks
Responsibilities
Translate client business objectives into AI roadmaps and OKRs; Lead steering committees and Quarterly Business Reviews; Establish PMO standards for AI/ML lifecycle stage gates; Oversee end-to-end delivery of AI solutions including model validation and deployment; Lead, mentor, and coach PMs, TPMs, and analysts.
Seniority
Manager, hands-on IC with people leadership
