Customer Success Manager
Core
Post-sale relationship management for Revenue Cycle Management (RCM) customers to maximize engagement, retention, and revenue cycle performance.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Revenue cycle stability and customer retention for healthcare providers
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Strategic account management, executive relationship building, revenue cycle management, billing audit facilitation, KPI monitoring, cross-functional resource coordination
Preferred skills
Healthcare or payor industry experience, business development, leadership
Responsibilities
Serve as key contact and trusted advisor for RCM customers across multiple specialties; conduct regular meetings to review accounts receivable targets, payor issues, and business strategies; perform or facilitate periodic billing audits; manage and drive improvements in KPIs and revenue cycle; coordinate support services from practice management, IT, and compliance teams.
Seniority
Senior, hands-on IC with strategic account leadership
