Customer Success Manager (x/f/m)
Core
Manage a defined customer portfolio to ensure long-term satisfaction, optimal product usage, and growth for healthcare professionals using Doctolib's digital solutions.
Role type
Customer Success Manager (B2B SaaS)
Builds
Doctolib's digital healthcare platform for medical professionals
Domain
Healthcare / B2B SaaS
Deliverable
client delivery
Required skills
Portfolio management, relationship building, commercial mindset, hands-on execution, data-driven decision making
Preferred skills
Healthcare domain experience, technical product affinity, CRM proficiency
Responsibilities
Own customer portfolio goals (satisfaction, usage, retention, growth), build trusted partnerships, identify usage potential and coordinate implementation, drive contract expansions and renewals, funnel structured customer feedback to internal teams
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