L1 Support Professional
Core
Provides direct customer support primarily via hotline and email, performing basic error assessment and escalating issues to L2 support.
Role type
L1 Support Professional
Builds
Customer support operations for CGM Medicus
Domain
Healthcare technology / Customer Support
Deliverable
client delivery
Required skills
MS Office, basic IT/software knowledge, Czech (native), driver's license (Class B)
Preferred skills
English, Anydesk, presentation skills
Responsibilities
Handle customer requests via phone/email/remote access, perform basic troubleshooting and software fixes, escalate complex issues, support sales team with product presentations and conference participation, update user manuals and guides.
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