Mitarbeiter im L2 Support (m/w/d)
On-site
Core
First point of contact for sales and service partners regarding product inquiries, handling customer calls and resolving issues via remote maintenance.
Role type
L2 Technical Support Specialist
Builds
Resolved customer technical issues via remote maintenance
Domain
Healthcare software / eHealth
Deliverable
client delivery
Required skills
IT affinity, problem-solving, process improvement, documentation, remote maintenance
Preferred skills
Technical or medical training, commercial background, customer service experience, practice workflow knowledge
Technologies
Ticketing systems, remote maintenance tools