Senior Forward Deployed Engineer
Core
Strategic and technical bridge between customer ambition and successful AI transformation, partnering with strategic customers to design, prototype, and operationalize Genesys AI solutions.
Role type
Senior Forward Deployed Engineer (AI Solution Architect)
Builds
AI-powered experience orchestration solutions, POCs, and MVPs for enterprise customers.
Domain
Customer Experience (CX) and Artificial Intelligence (AI) in the Asia-Pacific region.
Deliverable
production ML models | product features
Required skills
CX orchestration and workflow design, Conversational AI or Agent Assist implementation, Data and integration expertise (REST APIs, event-driven architecture), Cloud infrastructure and microservices, Reporting and analytics tools, Data governance and security compliance, Customer journey mapping
Preferred skills
Industry verticals familiarity (Insurance, Healthcare, Banking, Retail, Public Sector), Mentoring peers
Technologies
Genesys Cloud, AWS, Azure, GCP, Salesforce, Microsoft, NICE CXone, ServiceNow, SQL, Tableau, Power BI
Responsibilities
Partner with stakeholders to identify AI use cases, Define reference architectures and integration patterns, Deliver rapid POC and MVP implementations, Evaluate solution performance against KPIs, Champion responsible AI design principles, Mentor customer and partner teams
Seniority
Senior, hands-on IC with strategic partnership
