Senior Professional Services Engineer (AI)
Core
Customer-facing implementation engineer delivering AI-driven contact center solutions (chatbots, voicebots, knowledge assistants) using the NICE CXone platform.
Role type
Senior Professional Services Implementation Engineer (AI)
Builds
AI-driven conversational solutions and integrations for enterprise contact centers
Domain
Customer Experience (CX) / Contact Center / AI
Deliverable
production ML models | product features
Required skills
AI implementation, conversational design, NLU/IVR/ACR configuration, CRM integrations, API design, JavaScript/HTML/CSS, UAT management, architectural judgment
Preferred skills
Prior contact center domain experience, NICE CXone product experience
Technologies
NICE CXone, NICE CSA, JavaScript, HTML, CSS, APIs, CRMs
Responsibilities
Lead end-to-end AI implementations from pilot to enterprise-scale deployment; Configure and build AI solutions across NLU, IVR/ACD, ASR, and knowledge platforms; Design and deliver seamless integrations across CRMs and customer ecosystems; Support testing, UAT, go-live, and post-deployment optimization; Define user intents, dialog flows, and interaction models; Lead conversational design workshops and advise on UX best practices; Mentor peers and contribute reusable templates.
Seniority
Senior, hands-on IC
