Sr IT Desktop Support
Core
Providing high-priority L2 IT desktop support, hardware troubleshooting, and endpoint management for executives and general users.
Role type
Senior IT Desktop Support Engineer (L2)
Builds
User computer systems, corporate printing solutions, mobile device configurations, and AV/conference room systems.
Domain
IT Infrastructure / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/MacOS administration, Active Directory, Microsoft Entra ID, Microsoft Intune, Apple Business Manager, hardware troubleshooting, ticketing tools (ServiceNow), AV/Teams Rooms management, network troubleshooting (WAN/LAN/Wi-Fi)
Preferred skills
Google Workspace, Android/iOS mobile support, asset management
Technologies
Windows, macOS, Microsoft Office 365, Azure AD, Microsoft Intune, Apple Business Manager, ServiceNow, Microsoft Teams Rooms
Responsibilities
Installing and configuring user computer systems; diagnosing and troubleshooting basic technical issues; supporting printer devices and corporate printing solutions; managing audio-visual hardware and conference room systems; responding to hardware and accessory requests; maintaining asset management records; providing on-site or remote technical support; escalating unresolved issues.
Seniority
Senior, hands-on IC