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Technical product specialist I

ZonAmerica, Montevideo, Uruguay🌐 Remote💼 Full-time🗓 2026-08-05 → 2026-10-06

Core

Analyze and resolve complex air fare, pricing, and shopping issues for global airline and agency customers while safeguarding the Sabre Fare Guarantee Policy.

Role type

Technical Product Specialist I (Travel Technology Support)

Builds

High-quality pricing, shopping, and ticketing support for airline and agency customers

Domain

Travel technology / Global Distribution Systems (GDS)

Deliverable

client delivery

Required skills

Air fare analysis, API knowledge, ATPCO data structures, complex data set analysis, generative AI usage, automation tools, diagnostic workflows

Preferred skills

None stated

Technologies

APIs, ATPCO, generative AI, automation tools

Responsibilities

Analyze and resolve complex air fare, pricing, and shopping issues in real-time and test environments; Research Agency Debit Memos to safeguard Fare Guarantee Policy; Collaborate with product and marketing teams to address technical questions and support deployment planning; Prioritize system fixes based on financial impact and platform usability; Use AI-enabled diagnostics and automated workflows to accelerate issue resolution