Technical Product Support Specialist I
Core
Deliver specialized support for airline and agency customers on pricing, shopping, taxes, currency, and ancillaries, including analyzing complex fare issues and safeguarding the Fare Guarantee Policy.
Role type
Technical Product Support Specialist (Travel/GDS)
Builds
Sabre Global Distribution System (GDS) services for airlines, hotels, and travel agencies
Domain
Travel technology, Airline Distribution Systems, Revenue Management
Required skills
Analytical problem-solving, Airline fare system knowledge, Database visualization tools, System diagnostics, Financial impact analysis, Policy research
Preferred skills
Travel industry experience, Sabre APIs/ATPCO knowledge, Sabre GDS knowledge
Responsibilities
Analyze mid to high complexity airfares issues in real-time and certification environments, Highlight priority of system fixes based on financial impact, Support development and marketing staff with functionality questions and testing issues, Track problems and escalate to technical teams
Seniority
Individual Contributor, Specialist
