Flight Operations Agent L2
Core
An L2 Flight Operations Agent who resolves complex, escalated flight servicing cases requiring operational judgment and expertise in airline policies and GDS platforms. (via careerplan.io/jobs/4981154101-flight-operations-agent-l2-at-nuitee)
Role type
Senior IC flight operations agent (escalations & complex servicing)
Builds
Manual post-booking actions and resolution processes for complex travel cases
Domain
Travel technology / Airline servicing
Required skills
GDS platforms (Sabre, Travelport, Amadeus), airline policy interpretation, fare rules analysis, manual ticket servicing, operational risk assessment, independent decision-making
Preferred skills
ADM/ACM experience, airline audits, financial risk related to ticket servicing, additional languages
Technologies
Sabre, Travelport (Galileo/Worldspan), Amadeus
Responsibilities
Manage escalated flight-servicing requests from L1 team; Execute manual post-booking actions (schedule changes, reissues, refunds, name corrections); Work directly in GDS platforms to resolve complex cases; Review fare rules and airline policies to determine resolution; Decide whether to process requests or refer to airlines; Collaborate with other teams to improve processes; Help build playbooks and documentation
Seniority
Senior, hands-on IC