Customer Support Specialist - APAC
Core
Troubleshoot complex technical support issues for travel companies' booking infrastructure using DB analysis, log reading, and code debugging.
Role type
Senior IC technical support engineer
Builds
Flag product maintenance and daily operations for global travel clients
Domain
Travel technology / Revenue infrastructure
Deliverable
production ML models
Required skills
SQL, DB analysis, system log analysis, code debugging, technical writing, case management
Preferred skills
Zendesk, travel industry experience, B2B client support
Technologies
SQL, Zendesk
Responsibilities
Perform in-depth troubleshooting including DB analysis, reading system logs, and debugging product code; Maintain a low rate of non-bug escalations; Write technical notes and troubleshooting procedures; Manage assigned cases to meet service level agreements; Provide ongoing support and work closely with business teams.
Seniority
Mid-level, hands-on IC
