Client Success Manager (Midwest)
Core
Develop and maintain strategic partnerships with employer and union plan sponsors to drive clinical outcomes and cost savings through proactive planning, issue resolution, and service optimization.
Role type
Mid-level Client Success Manager (Healthcare Operations)
Builds
Value-based primary care services, health center implementations, and member engagement programs for employer/union clients.
Domain
Healthcare / Population Health Management
Deliverable
client delivery
Required skills
healthcare operations management, account/client management, population health data analysis, performance guarantee modeling, contractual management, stakeholder influence, project management, CRM proficiency (Salesforce), reporting and analytics
Preferred skills
presentation delivery, process improvement, cross-functional collaboration, market analysis, Microsoft Office/Tableau proficiency
Responsibilities
Develop deep understanding of population health data; manage contractual requirements and renewals; identify revenue growth opportunities; coordinate client-specific engagement and incentive plans; analyze and report on clinic operations and risk metrics; support eligibility processing and invoicing; execute RFPs as needed.
Seniority
Mid-level, hands-on IC