Solution Consultant
Core
Pre-sales engineering and solution architecture for AI-powered customer experience orchestration platforms.
Role type
Senior Solutions Consultant (Pre-Sales Engineering)
Builds
Genesys Cloud AI-powered experience orchestration platform
Domain
Enterprise CCaaS / AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Genesys or comparable enterprise CCaaS platforms, cloud-based customer experience technologies, system integration, APIs, solution architecture, value analysis (ROI/TCO), technical and functional presentations
Preferred skills
LATAM markets experience
Technologies
Genesys Cloud, APIs
Responsibilities
Participate in RFx responses, deliver technical and functional presentations, collaborate with account executives, identify customer pain points and propose solutions, advise on system integration and architecture, support value analysis exercises, work with partners on knowledge transfer, support sales teams during contracting
Seniority
Senior, hands-on IC
