Ass. Front Office Manager:in (m/w/d)
Core
Support the Front Office Manager in ensuring smooth operations at the reception, information desk, and daily cash registers for a large resort and water park.
Role type
Assistant Front Office Manager
Builds
Guest experiences at a resort combining water park, theme park, and hotel operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Leadership and team motivation, Guest complaint management, Front office operations, Staff scheduling, Cash handling, Data analysis and reporting, Hotel software and PMS systems
Preferred skills
ADA certification, Experience in recruitment and onboarding
Responsibilities
Support leadership and motivation of the Front Office team, Ensure professional guest service and high service quality, Manage staff and vacation planning, Handle guest complaints, Act as a contact person for employees and management, Represent the Front Office Manager in their absence, Optimize processes, Recruit and train employees and apprentices
Seniority
Mid-level, hands-on IC