Ass. Front Office Manager:in (m/w/d)
Core
Support the Front Office Manager in ensuring smooth operations at the reception, information desk, and daily cash registers for a large resort and water park.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational stability for a major indoor resort destination
Domain
Hospitality / Tourism / Resort Management
Deliverable
product features
Required skills
Leadership and team motivation, Guest complaint management, Front Office operations, Staff scheduling, Financial transaction handling, Data analysis and reporting, Hotel software and PMS systems
Preferred skills
ADA certification, Criminal record certificate (Führungszeugnis)
Responsibilities
Support leadership and motivation of the Front Office team, Ensure professional guest service and high service quality, Manage staff and vacation planning, Handle guest complaints, Act as a contact person for employees and management, Represent the Front Office Manager in their absence, Optimize processes, Recruit, onboard, and develop employees and apprentices
Seniority
Mid-level, hands-on IC