Duty Manager
Core
Front office operations leader ensuring seamless guest experiences and team coordination at a luxury hotel.
Role type
Duty Manager
Builds
Guest check-in/check-out processes, daily front office operations, staff schedules
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, team supervision, conflict resolution, operational oversight, shift scheduling, crisis management, data analysis, hotel management systems
Preferred skills
Hotel management certification, Microsoft Office proficiency
Responsibilities
Welcome and assist guests, handle complaints and special requests, supervise front office team, oversee check-in/check-out, monitor lobby activities, train and motivate staff, schedule shifts, act as emergency contact, communicate with other departments, prepare daily reports, analyze operational data
Seniority
Mid-level, hands-on IC