Team Leader - Front Office
Core
Lead and manage front office operations to deliver exceptional guest experiences and ensure seamless service delivery.
Role type
Front Office Team Leader
Builds
Guest check-ins, check-outs, reservations, and operational data management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office leadership, Property Management Systems (Opera), Guest relations, Staff training and coaching, Operational metrics analysis, Conflict resolution, Scheduling and resource planning
Preferred skills
Analytical mindset, Problem-solving, Team culture building, Compliance management
Technologies
Opera PMS
Responsibilities
Supervise front office team, Manage daily operations (check-ins/out, reservations), Handle guest complaints, Train and coach staff, Utilize PMS for data management, Schedule staff, Monitor team performance via metrics, Prepare operational reports
Seniority
Mid-level, hands-on IC