Assistant Front Office Manager
Core
Provides leadership, supervision, and operational direction to Front Desk personnel to ensure high standards of guest care and front office efficiency.
Role type
Assistant Front Office Manager
Builds
Front office operations and guest experience
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Front office operations management, staff supervision and training, guest relations and complaint resolution, inventory and accounting procedures, overbooking policy management, cross-departmental liaison, sales activity support, rostering and scheduling, electronic reservation systems, payroll understanding, multilingual communication
Preferred skills
Experience in remote island locations, knowledge of a third language
Technologies
Electronic hotel reservation systems
Responsibilities
Supervise Front Desk operations and staff performance, maintain guest history and complaint resolution systems, manage staff rostering and training, coordinate with Housekeeping and Sales departments, execute overbooking policies to optimize occupancy, conduct financial spot checks on cashiering, ensure adherence to shift procedures and handovers.
Seniority
Mid-level management