Assistant Manager - Front Office
Core
Lead front office operations to deliver exceptional guest experiences, manage team performance, and drive revenue growth in a luxury hotel setting.
Role type
Assistant Manager, Front Office
Builds
Guest check-in/check-out processes, cashiering operations, room revenue, and overall front office service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
supervisory leadership, guest relations management, cash handling, revenue management (upselling), property management systems, shift coordination, staff training and mentoring, complaint resolution, performance metrics analysis
Preferred skills
multitasking under pressure, strategic upselling, resourcefulness, collaborative team environment
Technologies
Windows, Microsoft Office (Word, Excel), property management software, reservation systems
Responsibilities
Assist guests with check-in and check-out procedures; manage cashiering duties and financial transactions; coordinate front office service delivery; coach team members on guest feedback and concerns; maximize room revenue through upselling; oversee shift operations; monitor and analyze performance metrics; train and mentor front office staff; handle guest complaints and communications.
Seniority
Mid-level management, hands-on operational leadership