GSA - Front Office
Core
Manage daily front office operations including guest reception, inquiries, complaints, and room bookings while maintaining high service standards.
Role type
Front Office Manager
Builds
Guest experience and operational efficiency at the hotel reception
Domain
Hospitality
Deliverable
product features
Required skills
Guest relations, complaint handling, team motivation, MS Excel, MS Word, MS PowerPoint
Preferred skills
Multilingual communication, local language understanding
Responsibilities
Greet visitors and handle guest queries and complaints, book rooms, maintain high customer service standards, motivate and develop the reception team, escalate matters affecting hotel interests to management
Seniority
Mid-level, team lead
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