Customer Care Agent/ Mitarbeiter im Kundenservice in Wechselschicht / Quereinsteiger (m/w/d)
Core
Handling customer inquiries via phone, email, and social media to ensure high customer satisfaction for a same-day grocery delivery service.
Role type
Customer Care Agent
Builds
Customer support channels and bot interactions
Domain
Retail / Logistics
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, empathy, flexibility for shift work
Responsibilities
Answering customer calls, managing live chats and emails, supporting delivery bots, performing general office tasks