Client Success Manager - Must be based in NC, SC or GA
Core
Strategic account management for medium to large/jumbo healthcare clients, driving clinical outcomes and cost savings through proactive planning, issue resolution, and bespoke solutions.
Role type
Senior Client Success Manager (Healthcare)
Builds
Advanced primary care, mental health, occupational health, and pharmacy services for employer/union-sponsored clients.
Domain
Healthcare / Health Insurance / Brokerage
Deliverable
client delivery
Required skills
Strategic account planning, population health data analysis, contract negotiation, revenue growth identification, performance guarantee management, cross-functional collaboration, Salesforce proficiency, Tableau usage
Preferred skills
Presentation development, process improvement, project management, RFP support
Responsibilities
Manage complex book of business with performance guarantees, lead competitive renewal re-bids, identify revenue growth opportunities, define coverage models, coordinate client engagement plans, mentor junior CSMs, run client reporting, support eligibility file processing and invoicing.
Seniority
Senior, hands-on IC with mentorship responsibilities
