Senior Client Manager
Core
Managing a portfolio of large multinational corporate accounts to deliver tailored healthcare solutions, drive renewals, and expand product adoption.
Role type
Senior Client Manager (Account Management)
Builds
Long-term client relationships and integrated healthcare service solutions for large corporate accounts
Domain
Global Healthcare / Insurance
Deliverable
client delivery
Required skills
Account management, consultative selling, complex relationship management, renewal negotiation, cross-functional collaboration, data-driven decision making, CRM proficiency (Salesforce), regulatory communication, escalation management
Preferred skills
Healthcare product knowledge, international/multi-market experience, additional languages
Technologies
Salesforce, Microsoft Office
Responsibilities
Act as primary point of contact for clients and broker partners; Lead annual renewal cycles delivering on retention and growth metrics; Manage a portfolio of large corporate accounts with mixed funding arrangements; Resolve complex escalations regarding eligibility, billing, and service delivery; Identify opportunities to enhance client outcomes through new service offerings; Provide guidance and support to colleagues for knowledge sharing.
Seniority
Senior, hands-on IC with mentorship responsibilities
