Concierge
Core
A hospitality professional providing personalized recommendations and reservations for guests at a luxury hotel, focusing on dining, nightlife, and local experiences.
Role type
Guest services concierge
Builds
Curated local experiences, restaurant reservations, and event access for hotel guests
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Guest service, local knowledge, reservation management, detail orientation, flexibility for 24-hour shifts
Preferred skills
Post-secondary diploma or degree, experience in concierge operations
Technologies
Reservation systems, communication tools
Responsibilities
Provide thoughtful, personal recommendations on dining, entertainment, and local attractions; secure reservations at high-demand venues; introduce guests to local galleries and neighborhoods; handle guest inquiries and requests.