Front Office Host
Core
First point of contact for guests, managing arrivals, check-ins, and creating a welcoming atmosphere in the hotel lobby.
Role type
Front Office Host
Builds
Guest check-in experiences, local recommendations, and event bookings
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in procedures, local knowledge, upselling, digital tools (PMS/kiosks), multitasking, team collaboration
Preferred skills
Energetic vibe, proactive mindset, language fluency (English, Italian)
Responsibilities
Welcome guests and set the atmosphere, assist with check-ins and payments, maintain lobby environment, offer local recommendations, manage activity bookings, share guest feedback, coordinate with housekeeping and F&B, promote outlets and upsell opportunities
Seniority
Junior to Mid-level, hands-on IC