Hotel Concierge
Core
Stationed in hotel lobbies to provide guest services, offer historic tours, and sell tour packages to visitors.
Role type
Hotel Concierge
Builds
Tour packages and guest experiences
Domain
Hospitality + Tourism
Deliverable
product features
Required skills
Guest services, sales, upselling, cross-selling, product knowledge, transaction handling, computer literacy
Preferred skills
History/culture knowledge, customer service experience, sales experience
Responsibilities
Greet guests with courtesy and hospitality, guide guests to tour offerings based on interests, sell tour packages to meet sales goals, handle transactions and maintain ticket inventory, present tour costs using the company pricing system (via careerplan.io/jobs/8A-00D-55-C65-hotel-concierge-at-historic-tours-of-america)
Seniority
Entry-level