Concierge Agent
Core
Provide high-touch concierge-style assistance to VIP travelers, handling hotel bookings, destination requests, and payment arrangements during evening hours.
Role type
Concierge Agent (Travel Services)
Builds
Hotel reservations and travel services for US-based VIP clientele
Domain
Leisure travel / Hospitality
Deliverable
product features
Required skills
Hotel reservations, sales closing, payment processing, internal system management, multi-tasking, research, world geography knowledge, negotiation, problem-solving
Preferred skills
Prior travel industry experience (concierge, agent, reservations), English B2 level, evening shift availability
Technologies
Internal booking platforms, online payment portals
Responsibilities
Handle hotel reservations and travel services, close hotel sales from leads, secure payment arrangements, coordinate with internal teams and third-party suppliers, research availability and rates, maintain accurate records, manage multiple client requests simultaneously
Seniority
Individual Contributor, entry to mid-level