Corporate IT Engineer
Core
Building, managing, and scaling IT operational support for the Tokyo, Japan office, providing Level 1/2 technical support and executive-level 'white glove' service.
Role type
Corporate IT Engineer (Level 1/2 Support)
Builds
IT operational support infrastructure and user service delivery for the Tokyo office
Domain
Corporate IT / Managed Services
Deliverable
infrastructure
Required skills
Windows support, macOS support, networking, mobile device support, video conferencing, voice technologies, Active Directory, Okta, Google Workspace, network shares, network printers, scripting, automation, application troubleshooting, AV equipment management
Preferred skills
Zebra printer knowledge, Endpoint Central, Kandji, ITIL, IT Change Management, VPNs, firewalls, switching, Jira ITSM, MDM
Technologies
Jira, Slack, Okta, Google Workspace, Active Directory, Endpoint Central, Kandji, Zebra printers
Responsibilities
Provide Level 1 and Level 2 technical support via phone and tickets; troubleshoot hardware and software issues; manage AV equipment in conference rooms; provide after-hours on-call support; deliver white glove support to executive staff; document changes and resolutions in ticketing systems.
Seniority
Mid-level, hands-on IC
