Customer Growth Associate
Core
Drive client satisfaction, retention, and growth for mid-market clients by managing relationships, ensuring account setup, and analyzing data to maximize revenue.
Role type
Entry-level Customer Growth Associate
Builds
Client retention, cross-sell opportunities, and account health for mid-market clients
Domain
Cloud communication platform (CPaaS) / B2B SaaS
Deliverable
client delivery
Required skills
Client relationship management, account setup and risk management, data analysis and forecasting, cross-functional coordination, KPI tracking
Preferred skills
Knowledge of Infobip products and platforms, mentorship abilities
Technologies
Qlik, SU, Salesforce (SF)
Responsibilities
Build and maintain trusted relationships with Tier 1 clients to achieve customer health and growth; Serve as a focal point for client technical and business expectations; Meet and exceed quarterly KPIs including gross profit, margin, and cross-sells; Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations) to fulfill client requirements; Monitor and minimize health risks in cooperation with Revenue Assurance; Analyze and forecast client traffic to ensure business growth and maximize revenue.
Seniority
Entry-level, hands-on IC