System Engineer (Services Operations)
Core
Designing, implementing, and maintaining high-quality SaaS solutions for customer and seller support centers, while driving process improvements across company-wide business systems.
Role type
System Engineer (Services Operations)
Builds
SaaS solutions for customer support and seller centers
Domain
E-commerce / Customer Experience / SaaS
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SaaS solution design, REST API/HTTP/JSON integration, Java/Python/JavaScript, network and computer architecture analysis, logical problem-solving, rapid technology learning
Preferred skills
Wireshark/Developer Tools troubleshooting, CCNA certification, SIP/VoIP/WebRTC knowledge, Genesys Cloud CX/Amazon Connect/NICE CXone experience, AWS/Azure/GCP cloud environment knowledge
Responsibilities
Prioritize user requirements to implement efficient solutions, collaborate with business owners and developers to resolve issues, perform daily SaaS setup/maintenance/improvement tasks, leverage SaaS features to improve customer service processes, coordinate process improvements with multiple stakeholders
Seniority
Junior to Mid-level (3 years or less experience)
