Sales and Performance Coach
Core
Coach and develop the Contact Centre Sales team to improve performance, capability, and confidence while supporting organizational change.
Role type
Senior Learning & Development / Coaching Lead
Builds
Coaching programs, workshops, training sessions, and change management initiatives for sales teams
Domain
Healthcare insurance / Sales operations
Required skills
Individual and group coaching, workshop facilitation, performance data interpretation, stakeholder partnership, induction design, change management, learning system usage
Preferred skills
Leadership development experience, performance management expertise, autonomous ownership
Technologies
Learning management systems, performance management tools
Responsibilities
Deliver individual and group coaching to improve capability and performance; Design and facilitate workshops and development programs; Use sales performance data to identify coaching opportunities; Partner with sales leaders to define learning needs; Support induction for new team members; Embed new ways of working across the contact centre