Mid Market Customer Growth Executive (Saudi Squad)
Core
Drive customer satisfaction, retention, and business growth for a portfolio of assigned Tier 2 clients in the cloud communication sector.
Role type
Mid-market customer growth executive (account management)
Builds
Customer retention, cross-sell opportunities, and net revenue retention for assigned accounts
Domain
Cloud communications (CPaaS) / Telecommunications
Required skills
Account management, relationship building, cross-functional coordination, business metrics analysis, customer onboarding support, CRM data management
Preferred skills
SaaS/CPaaS/Telecom industry experience, familiarity with Salesforce, data analysis platforms
Technologies
Salesforce
Responsibilities
Build and maintain trusted relationships with assigned Tier 2 clients; Drive customer growth by monitoring key business metrics; Coordinate cross-functional teams to address client needs; Support customer onboarding and account setup activities; Analyze customer traffic and business performance to identify growth opportunities; Collaborate with the Self Service team for smooth transitions; Maintain accurate records of customer activities in Salesforce
Seniority
Mid-level, hands-on IC