Mid Market Customer Growth Executive (Saudi Squad)
Core
Driving customer satisfaction, retention, and business growth for a portfolio of assigned Tier 2 clients in the cloud communication sector.
Role type
Mid-market customer growth executive (account management)
Builds
Customer retention, account performance, and cross-sell opportunities for cloud communication clients
Domain
Cloud Communications Platform as a Service (CPaaS)
Deliverable
client delivery
Required skills
Account management, relationship building, business metrics analysis, cross-functional coordination, onboarding support, data analysis, CRM management
Preferred skills
SaaS experience, CPaaS experience, telecommunications industry experience, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Build and maintain trusted relationships with assigned Tier 2 clients; Drive customer growth by monitoring key business metrics; Coordinate cross-functional teams to address client needs; Support customer onboarding and account setup activities; Analyze customer traffic and business performance to identify growth opportunities; Collaborate with the Self Service team for smooth transitions; Maintain accurate records of customer activities in Salesforce
Seniority
Mid-level, hands-on IC