Account Manager (Wholesale & Platforms MEA)
Core
Own growth, retention, and success of Tier 1 B2B customers by building trusted relationships, driving product adoption, and coordinating internal teams to deliver strategic guidance.
Role type
Senior Account Manager (B2B Wholesale & Platforms)
Builds
Long-term partnerships and revenue growth for enterprise clients in cloud communication
Domain
Cloud Communications (CPaaS/CCaaS), A2P SMS aggregation, OTT channels
Deliverable
client delivery
Required skills
B2B sales quota ownership, Tier 1 account management, cross-sell/upsell strategy, CRM data management, traffic and financial forecasting, stakeholder coordination, market trend analysis
Preferred skills
A2P SMS aggregation market knowledge, CPaaS/CCaaS technology expertise, OTT channel familiarity (SMS, RCS, WhatsApp, voice, email, Viber), mentoring capabilities
Technologies
Qlik, Salesforce (SF), Infobip platform tools
Responsibilities
Build and maintain trusted relationships with Tier 1 clients; act as main point of contact for business and technical needs; proactively identify opportunities for product adoption and business expansion; monitor client performance, traffic, and financial health; coordinate internal teams to fulfill client requirements; update client activities and opportunities in CRM tools; analyze and forecast client traffic to maximize growth and revenue.
Seniority
Senior, hands-on IC