Customer Support Technician
Core
Provide technical assistance and post-sales support to customers, primarily low-revenue tier clients, for a full-stack cloud communication platform.
Role type
Junior Customer Support Technician (CPaaS)
Builds
Customer satisfaction and technical resolution for CPaaS products
Domain
Cloud Communications (CPaaS)
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, documentation creation, product knowledge, cross-functional communication
Preferred skills
empathy, curiosity, continuous learning
Technologies
Infobip Platform, CPaaS portfolio, integrations
Responsibilities
Troubleshoot technical problems and resolve issues; Respond to customer queries within service level agreements; Identify customer needs and guide feature usage; Create and update technical documentation and customer details; Gain knowledge by assisting senior team members
Seniority
Junior, mentored IC