SKYWISE - Customer Support Specialist - AMER - Contract
Core
Primary technical bridge between Skywise's digital ecosystem and airline customers, deploying advanced digital solutions and ensuring operational excellence.
Role type
Customer Support Specialist (Product Support Representative)
Builds
Digital solutions for flight operations, crew planning, and maintenance for airlines
Domain
Aerospace / Aviation / SaaS
Deliverable
client delivery
Required skills
Ticket processing, visual/presentation production, meeting facilitation, crisis response tracking, SaaS troubleshooting, data literacy, aviation domain knowledge
Preferred skills
1+ years customer-facing technical support, Big Data/AI familiarity, regulatory framework understanding
Technologies
PBS, NOC, NFP, Mission+, Flysmart+, AODB
Responsibilities
Process and monitor support tickets, produce visuals and presentations, facilitate meetings, respond to crises, gain advanced product knowledge, provide product support
Seniority
Entry Level