Product Operations Specialist | Juno
Core
Build and run operating systems for Juno (Ramp's travel product) to ensure reliable shipping, manage customer testing, and serve as the first line of defense for product issues.
Role type
Product Operations Specialist (Juno)
Builds
Operating systems for Juno's launch lifecycle, customer support workflows, and AI-powered automation tools.
Domain
Fintech / Travel SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Product operations, program management, customer experience, technical support, process optimization, AI tooling, data analysis, cross-functional communication
Preferred skills
B2B SaaS, travel, fintech domain knowledge, API/integration fluency
Technologies
Linear, AI automation tools, chat/email support platforms
Responsibilities
Manage launch lifecycle (testing, readiness, change management), maintain Linear project tracking, triage and resolve customer product issues, analyze support trends to drive product improvements, build AI workflows and self-service experiences
Seniority
Mid-level, hands-on IC