Technical Support Specialist
Core
Provide premier technical support for commercial drone customers, troubleshooting software, hardware, and cloud issues while acting as the Voice of Customer to drive product improvement.
Role type
Senior Technical Support Specialist (UAS/Drones)
Builds
Customer satisfaction and brand evangelism for autonomous UAS drone investments
Domain
Defense, Public Safety, Utilities, Transportation, Infrastructure
Deliverable
client delivery (via careerplan.io/jobs/3ac81a34-b7fe-4142-9d29-12bcc1376182-technical-support-specialist-at-skydio)
Required skills
Technical troubleshooting, problem-solving, triage and escalation workflows, multi-channel customer communication, CRM technology proficiency, drone/UAV/UAS domain knowledge, utilities/transportation/public safety industry experience
Preferred skills
Zendesk or Salesforce Service Cloud experience, 360 customer success retention & renewal team experience
Technologies
Zendesk, Salesforce Service Cloud, UAS platforms
Responsibilities
Troubleshoot software, hardware, and cloud issues for drone operators; act as Voice of Customer to inform product improvement; build support processes to enhance customer experience; engage in pre-released product dogfooding and provide feedback
Seniority
Mid-Senior, hands-on IC
