Customer Care Agent (Hybrid)
Core
Support global business travelers by resolving travel issues, managing bookings, and providing innovative solutions via phone, live chat, and email.
Role type
Customer Care Agent (Hybrid)
Builds
Customer support for business travel management platform
Domain
Travel & SaaS
Deliverable
client delivery
Required skills
problem solving, communication, technology proficiency, customer-first mentality, adaptability, judgment
Preferred skills
experience in customer-facing roles (retail/call centre), experience with email/chat/phone support, familiarity with KPIs and metrics
Technologies
AI-enabled tools for research, prioritization, and customer interaction
Responsibilities
Engage with customers on global business travel requirements, resolve travel issues across multiple channels, manage bookings and queries, stay updated on product features, provide innovative solutions
Seniority
Individual Contributor